Error: Customs Forms Require Valid Full Names or Company Names

A shipping carrier error occurred: Customs forms require valid full names or company names for sender and recipient. Please enter a valid first and last name or company name. Exception with code 0x00650109; module 101, category 1, item 9

If you receive this error when attempting to create an International label, we recommend the following troubleshooting steps to resolve it:

  • Review the order details and make sure the recipient has a valid first and last name entered in those fields, then enter the recipient full name as the Company name.

  • Review your Account Settings and make sure your Ship From address has a valid first, last and company name.