Create International Shipments

To create an international shipment in the PayPal Shipping Center, you will follow the same process as creating a domestic shipment and then add a Customs Form to your order.

A Customs Form declares all of the items contained within a shipment when that shipment crosses international borders. Customs agencies require Customs Forms to help them regulate the flow of goods in and out of each country.

You must create customs declarations for each unique item in your shipment. Multiple quantities of the same item can be declared on a single customs declaration.

Customs declarations include the following information about each line item of a shipment:

  • Description

  • Quantity

  • Item Value

  • Total Value (if quantity is more than one)

  • Harmonization Code

  • Country of Origin

Make sure the description of your item is as detailed as possible. If the contents are not described in enough detail, the shipment may be returned to the sender by the carrier or the receiving country. When a shipment is returned, the carrier will not issue a refund for the postage cost. Your description should include at least what the item is and what it's made of (for example, "cotton t-shirt" or "gold bracelet"). If it's a specialized item, you may also want to include what it is used for (for example, "stainless steel cookware skillet").

What are Harmonization Codes?

Harmonization Codes are internationally recognized codes to classify an item for tax purposes. The 6-10 digit codes range from general to specific in classification. Ideally, you want to be as specific as possible to avoid delays in the delivery of your shipment.

You can look up your item codes on the Harmonized Tariff Schedule page. If you need further assistance classifying your items, contact the US International Trade Commission.

Types of Customs Forms

The PayPal Shipping Center will automatically generate the correct type of Customs Forms for your shipments.

If you are shipping internationally with USPS:

The most common types of Customs Forms are the CN22, CN23, and CP72. These are the forms you would typically get from your local post office.

  • The CN22 form is called PS Form 2976. It is required for all First-Class International shipments valued at less than $400.

  • The CP72 form is called PS Form 2976-A. It is required for all Priority Mail International shipments or shipments valued at over $400.

If you are shipping internationally with UPS:

The PayPal Shipping Center will generate a commercial invoice for your international shipments. You must include three copies of the printed commercial invoice on the outside of the package or in the plastic sleeve outside of the box.

High-Value Package Documents

If your shipment is insured for over $1,000, PayPal Shipping Center will also generate a High-Value Package Document titled "UPS Control Log" for insurance coverage up to $50,000.

You must print two copies of the High-Value Package Document. Include one copy with your package.

The second copy must be signed by a UPS employee and returned to you. The signed document is your proof that UPS has accepted the package(s) and will be required to submit an insurance claim.

If the High-Value Package Document is dropped off at a UPS Access Point™ and not signed by a UPS employee, the maximum coverage is $1,000.

If you are shipping internationally with DHL Express:

Customs information is sent electronically from the PayPal Shipping Center to DHL Express. You do not need to print your Customs Forms for DHL Express shipments.

Shipping to the UK

Customs forms created in the PayPal Shipping Center do not include the freight (shipping cost) paid by the buyer. This information is required by UK customs.

Contact our support team to enable this feature.

Adding Customs Forms in PayPal Shipping Center

To add Customs Forms to your international shipment:

  1. Click the Select Contents drop-down menu under Customs Form and choose the option that best describes the contents of your shipment (such as Merchandise or Documents).

    PP_CreateLabel_CustomsForm-SelectContents_MRK.png
  2. Choose how you would like the carrier to proceed with the shipment if it is unable to be delivered to the recipient from the If Undeliverable drop-down menu (for example, Return to Sender).

    PP_CreateLabel_CustomsForm-IfUndeliverable_MRK.png
  3. Click Add Declaration.

    PP_CreateLabel_CustomsForm-AddDeclaration_MRK.png
  4. Complete the customs declaration for the first item of your shipment and click Save.

    PP_CreateLabel_CustomsForm-AddDeclarationPU.png

    Notes About Customs Declarations

    • If the Quantity is more than 1, the Amount will automatically multiply by the Quantity.

    • The total value must be greater than $0.00 even if the item is free. The carrier will return the package to sender if the total value is listed as $0.00.

  5. Click Add Declaration again to create a new customs declaration if you have multiple items in the shipment.

Once you have declared all the items in the shipment, you can proceed with creating your label.

Need to edit or delete a declaration?

Click Edit next to your customs declaration if you need to make any changes.

PP_CreateLabel_CustomsForm-EditDeclaration_MRK.png

Click the Clear button to completely remove the customs declaration.

PP_CreateLabel_CustomsForms-Clear_MRK.png

Printing Customs Forms

USPS automatically includes customs declarations on the label, so Customs Forms do not need to be printed separately.

For UPS shipments, you must include all three copies of the printed commercial invoice on the outside of the package and, if applicable, two copies of the High-Value Package Documents.

DHL Express Customs Forms are electronically submitted and do not need to be printed.

Notes about International Shipping Labels

  • When you create a label for a USPS international service, you will automatically receive a Global Advantage Program label.

    The Global Advantage Program (GAP) for PayPal Shipping Center is an international shipping program through USPS that provides an economical way to ship merchandise internationally.

    The GAP label will show a destination address of a domestic Postal Processing sorting facility, where USPS will first send the shipment. From there, your shipment will be relabeled for and sent on to its international destination.

  • If the destination country does not use postal codes, enter 00000 in the postal code field to create the label. This will not affect the delivery of your shipment.