If you need to cancel a label for any reason, for example the order gets canceled after you’ve created the label or you need to make a change to the Ship To address, you’ll void the label from the Labels screen in the PayPal Shipping Center. You can then create a new label for that order, if needed.
Refunds for voided labels will automatically be applied back to your PayPal account. Once a label is voided, the void cannot be undone and the voided label cannot be restored.
Void Eligibility
If a label is ineligible for voiding for one of the following reasons, the Void Label button in the PayPal Shipping Center will be grayed out.
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USPS labels can be voided until 28 days after the label creation date.
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UPS and DHL Express labels can be voided until 30 days after the label creation date.
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Labels that have already been accepted by the carrier cannot be voided.
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USPS First-Class Mail Large Envelopes/Flats are not eligible for refunds if the label is unused.
To void a label:
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Go to the Labels tab of the Orders page.
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Click Void under ACTIONS.
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Click Void Label in the pop-up that appears confirming that you would like to void the label.
This pop-up also provides you with more information on the carrier refund process.
Your order will then move back to the Ready to Ship tab where you can create and purchase a new label.
From the Labels tab, click Label Voided to view the details of the voided label.
This will open the Voided Label pop-up window, which includes the label ID, postage cost, tracking number, and Ship To address.
Refunds for Voided Labels
PayPal Shipping Center will automatically send a refund request to the carrier when you void a label. Refunds are usually approved by the carrier within 21 days.
After approval by the carrier, you will receive a refund for the original postage back to your PayPal account.