If you need to cancel a label for any reason, for example the order gets canceled after you’ve created the label or you need to make a change to the Ship To address, you’ll void the label from the Labels screen in the PayPal Shipping Center. You can then create a new label for that order, if needed.
Refunds for voided labels will automatically be applied back to your PayPal account. Once a label is voided, the void cannot be undone and the voided label cannot be restored.
If a label is ineligible for voiding for one of the following reasons, the Void Label button in the PayPal Shipping Center will be grayed out.
USPS labels can be voided until 28 days after the label creation date.
UPS and DHL Express labels can be voided until 30 days after the label creation date.
Labels that have already been accepted by the carrier cannot be voided.
USPS First-Class Mail Large Envelopes/Flats are not eligible for refunds if the label is unused.
To void a label:
Go to the Labels tab of the Orders page.
Click Void under ACTIONS.
Click Void Label in the pop-up that appears confirming that you would like to void the label.
This pop-up also provides you with more information on the carrier refund process.
Your order will then move back to the Ready to Ship tab where you can create and purchase a new label.
From the Labels tab, click Label Voided to view the details of the voided label.
This will open the Voided Label pop-up window, which includes the label ID, postage cost, tracking number, and Ship To address.
Refunds for Voided Labels
PayPal Shipping Center will automatically send a refund request to the carrier when you void a label. Refunds can take up to 21 days to be approved by the carrier.
After approval by the carrier, you will receive a refund for the original postage back to your PayPal account.
If you see a charge for a label that you did not create in the PayPal Shipping Center, please contact PayPal through their Help Center to ensure the security of your account. You can also call PayPal's customer service team at 1-888-221-1161, available Monday-Saturday from 6:00 am to 6:00 pm PST.