We are here to help you with any questions you may have and any issues you may be experiencing. We offer support for the PayPal Shipping Center via email, chat, and our online help center.
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Support Channel |
Description |
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Email Support |
Send an email to our support team and we'll get back to you typically within one business day. |
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Chat Support |
Open a live chat with one of our support agents to get your questions answered right away. Chat support is available Monday through Friday from 8am-7pm CT. Click the |
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Online Help Center |
Our online help center includes guides to creating labels, tracking shipments, and more so you can learn how to use features or resolve common issues right away. Use the search bar to search individual words, phrases, or questions. Use the left-side navigation to browse articles based on what task you need to accomplish or feature you wish to use. |
When emailing our support team, it's best to include as much information about the question or issue as possible. This helps the support agent to fully understand what you need and answer your question or resolve your issue with their first response.
We recommend including the following information in your initial email:
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A description of your issue: What is happening and when, if it is consistent or intermittent, what task you are trying to accomplish when you experience the issue (import orders, create a label, edit your account settings, etc.).
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Example order details, if the issue involves orders. Helpful details to include are the recipient name, the order number, the order date, and the ship date.
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Tracking numbers, if the issue involves shipments.
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Screenshots or videos: Include a screenshot or video of the issue. See instructions for taking screenshots or videos in the section below.
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Any steps you may have already taken to attempt to resolve the issue.
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Error messages you have encountered, if any.
When contacting the support team, screenshots or video captures of the issue you're experiencing are extremely helpful. They can ensure the PayPal Shipping Center team is looking for the issue in the right place, help us replicate the issue, and provide information that would not normally be available to us, such as detailed information about an order in your PayPal account.
There are two types of screen captures you can take: the entire screen or the active window. For example, if you have three programs open at the same time, you might want a screen capture of only the active window.
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Press the PRINT SCREEN key on your keyboard (PRTSC or PRTSCN on some keyboards).
Your captured screen will be copied to your clipboard.
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Paste the screen capture into the email or a program that allows you to save the images as a JPG or PNG file.
You can then attach that file to an email or drop it into a chat window to share with another person.
Check out Microsoft's detailed instructions for Windows 8.1 and higher on how to use their built-in snipping tool.
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Press Command (⌘) + Shift + 4
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Click and drag the crosshair pointer over the desired capture area.
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When you have the entire area you wish to capture within the selection, release your mouse.
The image of the screen will be saved as a file on the desktop (called "Screenshot XX-XX-XX" where the Xs are the day's date).
If you prefer to put a screenshot in the Clipboard, hold down the Control key while you press the other capture key combo. You can then paste the picture into an email or document.
Check out Apple's detailed instructions for OS X 10.6 and higher.
There are other screen capture tools by third-party developers that can help you take and manage screenshots and videos. Many of these programs also include the ability to edit and annotate the screenshots or videos, so you can resize, add arrows and outlines, or hide information you don't want to share.
Here are a few popular options:
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Monosnap: Monosnap is a free program for both Windows and Mac that also includes a free online storage account where you can upload your screenshots (or videos under 5-minute). For these uploaded images or videos, you'll receive a link to easily share with others.
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CloudApp: CloudApp is a program for both Windows and Mac that allows you to take screenshots, modify or annotate images, and share them as needed. CloudApp offers a free pricing tier that allows you to take basic screenshots and videos, as well as paid pricing tiers if you need to use the program in a more advanced way.
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Snagit: Snagit is a program for both Windows and Mac that includes more advanced editing and annotation options for images and videos. Snagit also includes access to a Screencast account so you can upload your saved images and videos and easily share them with others.