PayPal Onboarding Page has frozen/grayed out

PayPal Content Team

Updated August 06, 2022 02:00

If the welcome video does not load and you cannot proceed with your onboarding process, there could be a compatibility issue with your web browser or your computer's operating system (OS).

Here are some possible solutions:

Disable pop-ups or ad blockers on your web browser.
Try a different web browser.
Update your computer's OS:
- Get the latest Windows update
- Update your mac OS on Mac (this will also update your version of Safari web browser)

PayPal Shipping may encounter problems if you are using a non-supported browser or an older browser version (we support the following browsers and versions: Firefox 89.0+, Chrome 91.0, Safari 14.1, Edge 94.0+).

Learn how to find the version of your Internet browser.

Update Google Chrome to use 91.0. +
Update Firefox to use 89.0 +
Update or reinstall Safari to use 14.1 +
Update Microsoft Edge to use 94.0 +

If you have tried these solutions and are still experiencing difficulty, please contact PayPal Support.

PayPal Onboarding Page has frozen/grayed out

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