Error: A shipping carrier error occurred: Insufficient account balance.

Account exception Exception with code 0x00560101; module 86, category 1, item 1

If you receive this error when attempting to create a label, we recommend the following troubleshooting steps to resolve it:

  • Remove any insurance you have added to the shipment.

  • Edit the package type to a standard service package if you have it set to a "Custom" package.

If the error message persists, we recommend purchasing the label with the carrier directly.