Error: Unable to load order

Explains causes and possible solutions for the PayPal Shipping Center message that reads, "An Error Occurred: Unable to load order. Please refresh the page or try again later."

There may be several reasons why you might see this error message in your PayPal Shipping Center: An Error Occurred: Unable to load order. Please refresh the page or try again later.

Important

The PayPal Shipping Center will not import orders that are older than 90+ days.

Here we present some possible causes and potential solutions to the issue.

Potential Causes

  1. Orders that you are trying to import are 90+ days or older.

    What to do: If the orders are 90+ days, you will need to create a Create New Quick Label as an alternative workflow. See our Create a Label Without an Order article for details.

  2. You need to refresh your Orders page.

    What to do: Click the refresh button PP_ICON_ORD_Refresh_BTN.pngon your Orders page.

    Box highlights the circular arrows icon for the Refresh button
  3. You tried to use the PayPal Ship Another button. (This feature does not translate from PayPal to ShipStation.)

    What to do: Use the Create New Quick Label as an alternative workflow. See our Create a Label Without an Order article for details.

  4. Your computer's OS or web browser is out of date (FireFox 89.0+, Chrome 91.0+, Safari 14.1+, Edge 94.0+).