Explains causes and possible solutions for the PayPal Shipping Center message that reads, "An Error Occurred: Unable to load order. Please refresh the page or try again later."
There may be several reasons why you might see this error message in your PayPal Shipping Center: An Error Occurred: Unable to load order. Please refresh the page or try again later.
Important
The PayPal Shipping Center will not import orders that are older than 90+ days.
Here we present some possible causes and potential solutions to the issue.
Potential Causes
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Orders that you are trying to import are 90+ days or older.
What to do: If the orders are 90+ days, you will need to create a Create New Quick Label as an alternative workflow. See our Create a Label Without an Order article for details.
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You need to refresh your Orders page.
What to do: Click the refresh button
on your Orders page.
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You tried to use the PayPal Ship Another button. (This feature does not translate from PayPal to ShipStation.)
What to do: Use the Create New Quick Label as an alternative workflow. See our Create a Label Without an Order article for details.
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Your computer's OS or web browser is out of date (FireFox 89.0+, Chrome 91.0+, Safari 14.1+, Edge 94.0+).