Error: Unable to load order

Explains causes and possible solutions for the PayPal Shipping Center message that reads, "An Error Occurred: Unable to load order. Please refresh the page or try again later."

There may be several reasons why you might see this error message in your PayPal Shipping Center: An Error Occurred: Unable to load order. Please refresh the page or try again later.

Important

The PayPal Shipping Center will not import orders that are older than 90+ days.

Here we present some possible causes and potential solutions to the issue.

Potential Causes

  1. Orders that you are trying to import are 90+ days or older.

    What to do: If the orders are 90+ days, you will need to create a Create New Quick Label as an alternative workflow. See our Create a Label Without an Order article for details.

  2. You need to refresh your Orders page.

    What to do: Click the refresh button PP_ICON_ORD_Refresh_BTN.pngon your Orders page.

    PP_ORD_RTS_Refresh_BTN_MRK.png
  3. You tried to use the PayPal Ship Another button. (This feature does not translate from PayPal to ShipStation.)

    What to do: Use the Create New Quick Label as an alternative workflow. See our Create a Label Without an Order article for details.

  4. Your computer's OS or web browser is out of date (FireFox 89.0+, Chrome 91.0+, Safari 14.1+, Edge 94.0+).