Account Credits

In PayPal Shipping Center, refunds for voided labels and USPS adjustments for overcharged labels are stored in your account as available Account Credits.

Account Credits are automatically used first to fund your label purchases. Learn how to add or change your payment method to fund your labels.

If an Account Credit does not cover the full cost of a label, the difference will be deducted from your PayPal account.

On the Buy a Label screen, you will see your total Account Credits amount. The total amount owed for the label will be in the green Purchase Label button.


To view your available Account Credits:

  1. Select the Account Settings tab.

  2. View your Available Account Credit balance under Account Credits and Adjustments.

    Account Credits snd Adjustments. Red box highlights: available account credit

UPS Guaranteed Service Refund

To request a UPS Guaranteed Service Refund for a package sent with UPS from PayPal Shipping Center, please fill out the UPS from PayPal | ShipStation form and one of our support agents will contact you.